Shipping & Delivery Policy

Effective Date: 22 September 2026
Last Updated: 22 September 2026

At BrandRipple InfoTech (“BRIT”, “BrandRipple InfoTech”, “we”, “us”, “our”, or “the Company”), we aim to provide clear, transparent and reliable delivery information for all Products and Services offered through https://brandrippleinfotech.com/ (the “Website”).

This Shipping & Delivery Policy (“Delivery Policy”) explains how Products purchased through the BRIT Website may be delivered, including Digital Products supplied electronically and any physical Products that BRIT may offer in the future.

At present, BRIT may primarily provide Digital Products that are delivered electronically. Unless a specific Product listing expressly states otherwise, no physical shipping or courier delivery is involved in the purchase of a Digital Product.

This Policy should be read together with BRIT’s:

• Terms & Conditions;
• Privacy Policy;
• Refund, Cancellation & Digital Product Delivery Policy;
• Digital Product License & Usage Policy;
• Payment & Billing Policy;
• Cookie Policy;
• Grievance Redressal Policy; and
• any Product-specific terms displayed before purchase.

By placing an Order, making a payment, accessing a Product or otherwise using the BRIT Website or online store, you acknowledge and agree to this Policy, subject to applicable law.

1. Scope of This Policy

This Policy applies to delivery of:

• Digital Products;
• downloadable files;
• electronically delivered resources;
• customer account-based Products;
• online access Products;
• Products delivered through email or secure links; and
• physical Products, if introduced by BRIT in the future.

The delivery method applicable to a particular Product will be determined by the relevant Product page, checkout information, Order confirmation or applicable transaction terms.

2. Digital Products

BRIT may sell Digital Products such as:

• templates;
• graphics;
• branding resources;
• design assets;
• business resources;
• documents;
• guides;
• digital toolkits;
• editable files;
• educational resources;
• marketing resources;
• creative resources;
• AI-assisted resources;
• downloadable bundles; and
• other electronic Products.

Unless expressly stated otherwise, these Products are delivered electronically.

3. No Physical Shipping for Digital Products

Digital Products are not physical goods.

Accordingly, unless expressly stated otherwise:

• no courier will be used;
• no physical parcel will be shipped;
• no shipping address is required for delivery;
• no physical delivery fee will apply; and
• delivery will occur electronically.

Customers should review the Product page and checkout information before purchasing to confirm the applicable delivery method.

4. Digital Delivery Methods

Depending on the Product and Website configuration, Digital Products may be delivered by:

• immediate download link;
• customer account or dashboard;
• email;
• secure download page;
• protected access link;
• Product library;
• other electronic delivery system; or
• another method selected by BRIT.

The delivery method may differ between Products.

5. When Digital Delivery Begins

Digital delivery will generally begin after:

1. an Order has been successfully submitted;
2. payment has been successfully confirmed or settled where required;
3. any necessary transaction or security verification has been completed; and
4. the Product is ready for electronic delivery.

Certain Orders may therefore require additional processing before access is provided.

6. Immediate Digital Delivery

Where a Product is described as instant download, immediate delivery, instant access or similar, BRIT will generally make the Product or access mechanism available shortly after successful payment confirmation.

“Immediate” or “instant” delivery does not necessarily mean that delivery will occur without any technical, payment, security or verification delay.

7. Delivery Through Customer Account

Where Digital Products are delivered through a customer account, access may become available in the relevant account, dashboard or download area after successful payment.

The customer is responsible for:

• keeping account credentials secure;
• using accurate account information;
• maintaining access to the registered email address; and
• complying with the applicable Product License.

8. Delivery by Email

Where a Digital Product is delivered by email, BRIT may send:

• a download link;
• access instructions;
• an Order confirmation;
• Product information;
• a license notice; or
• other relevant transaction information.

Customers are responsible for ensuring that the email address entered during checkout is correct.

9. Email Delivery Delays

Email delivery may occasionally be delayed because of:

• spam filtering;
• email-provider delays;
• full mailboxes;
• incorrect email addresses;
• blocked domains;
• technical issues;
• network interruptions; or
• other external circumstances.

If the Product does not arrive within a reasonable period, customers should contact BRIT rather than making a duplicate purchase.

10. Spam and Junk Folders

Customers should check their:

• Spam folder;
• Junk folder;
• Promotions folder;
• Updates folder; and
• other filtered email folders

before reporting non-delivery.

Some email services may automatically classify automated delivery emails incorrectly.

11. Incorrect Customer Email Address

The customer is responsible for providing an accurate email address during purchase.

If an incorrect email address is supplied, BRIT may require reasonable verification before changing the delivery address or reissuing access.

BRIT is not responsible for delivery failure caused solely by information incorrectly supplied by the customer.

12. Download Links

Digital Product access may be provided through protected download links.

Depending on the Product, download links may:

• expire;
• have a limited number of uses;
• be linked to a customer account;
• be linked to a transaction;
• require authentication; or
• be subject to other security controls.

The applicable Product page or Order information may specify relevant limitations.

13. Download Limits

BRIT may apply reasonable download limits to protect Digital Products from unauthorized distribution.

Such limits may include restrictions on:

• number of downloads;
• duration of access;
• number of devices;
• account sessions; or
• other technical access conditions.

Where a legitimate purchaser experiences a reasonable access issue, BRIT may provide assistance after verification.

14. Expired or Invalid Download Links

A customer should contact BRIT if:

• a valid download link has expired prematurely;
• the link produces an error;
• the Product cannot be accessed;
• the download is incomplete; or
• the link appears to be invalid.

After verifying the transaction, BRIT may provide:

• a replacement link;
• renewed access;
• an updated file; or
• another reasonable solution.

15. Lost Access to Purchased Digital Products

If a legitimate purchaser loses access to a purchased Digital Product, BRIT may provide replacement access after verifying the Order.

Verification may include:

• Order number;
• purchaser name;
• purchase email;
• transaction reference;
• Product name; or
• other reasonable transaction information.

Replacement access is intended for the original authorized purchaser and does not create an additional license.

16. Delivery of Correct Product

BRIT will make reasonable efforts to deliver the Product purchased by the customer.

If the wrong Digital Product is delivered due to a BRIT-side error, the customer should contact BRIT promptly.

After verification, BRIT may:

• provide the correct Product;
• provide a replacement download;
• correct the Order;
• provide renewed access; or
• provide another applicable remedy.

17. Missing Files

If a Product appears to be missing a file, document, resource or other component that was expressly included in the Product description, the customer should contact BRIT.

BRIT may investigate and, where appropriate:

• supply the missing component;
• provide an updated Product package;
• provide a replacement download; or
• provide another appropriate remedy.

18. Corrupted Files

If a downloaded Product is corrupted or technically unusable, the customer should contact BRIT and provide, where possible:

• Order details;
• Product name;
• error message;
• screenshot;
• affected file name; and
• other relevant information.

BRIT may first attempt to resolve the issue by providing a replacement or corrected file.

19. Compatibility and Delivery

Delivery of a file does not guarantee compatibility with every device, operating system, browser, software application or future version of third-party software.

Customers should review Product-specific compatibility information before purchase.

Compatibility issues caused solely by unsupported or changed third-party software may not constitute a delivery failure.

20. Technical Requirements

Certain Digital Products may require:

• specific software;
• subscription services;
• browser functionality;
• plugins;
• compatible operating systems;
• applications;
• internet access; or
• other technical requirements.

Where known and relevant, such requirements may be disclosed on the Product page.

Customers are responsible for maintaining the necessary technical environment unless otherwise stated.

21. Digital Delivery and Payment Confirmation

BRIT may withhold Digital Product delivery until payment has been successfully confirmed.

A payment shown as:

• pending;
• processing;
• under verification;
• failed;
• reversed; or
• otherwise unsettled

may not result in immediate Product delivery.

22. Amount Debited but Product Not Delivered

If a customer’s bank or payment application shows a debit but the Product has not been delivered, the customer should contact BRIT with the transaction details.

BRIT may verify the payment with the relevant payment provider.

If payment is ultimately confirmed, BRIT will make reasonable efforts to provide the purchased Product or another applicable remedy.

23. Failed or Reversed Payment

If a payment is declined, reversed or otherwise not successfully settled, BRIT may not deliver or may restrict access to the associated Product.

Where access was provided before a payment reversal, BRIT may suspend or revoke access to the extent permitted by applicable law and the applicable terms.

24. Duplicate Orders

Customers should avoid repeatedly submitting an Order simply because a payment page appears delayed.

If a duplicate purchase occurs and duplicate settlement is confirmed, the matter will be handled under the applicable Refund, Cancellation & Digital Product Delivery Policy.

25. Order Confirmation

Customers may receive electronic confirmation after an Order is successfully processed.

An Order confirmation may contain:

• Product name;
• Order number;
• purchase date;
• amount paid;
• payment status;
• delivery method;
• download instructions; and
• other transaction information.

Customers should retain the confirmation for future reference.

26. Delivery Completion

For Digital Products, delivery is generally considered completed when:

• the Product becomes available in the customer’s account;
• a valid download link is provided;
• a Product-access link is supplied;
• the Product is sent by email; or
• another valid electronic access mechanism is made available.

Actual downloading by the customer is not necessarily required for delivery to be considered completed where valid access has already been provided.

27. Download Failure After Delivery

If delivery has technically occurred but the customer cannot successfully download the Product due to a problem within BRIT’s control, the customer should contact BRIT.

BRIT may investigate and provide:

• technical assistance;
• renewed access;
• replacement delivery;
• updated files; or
• another appropriate remedy.

28. Customer-Side Download Problems

BRIT is generally not responsible for download problems caused solely by:

• insufficient device storage;
• incompatible software;
• internet connection problems;
• device malfunction;
• browser settings;
• firewall restrictions;
• security software;
• network restrictions;
• blocked domains;
• customer-side configuration; or
• other circumstances outside BRIT’s reasonable control.

29. Delivery of Physical Products in the Future

If BRIT later introduces physical Products, the applicable Product page or checkout will specify whether physical shipping is available.

Where physical Products are introduced, BRIT may publish additional information concerning:

• shipping regions;
• delivery charges;
• estimated timelines;
• courier partners;
• order tracking;
• delivery attempts;
• failed deliveries;
• damaged shipments;
• returns; and
• other physical-shipping matters.

The terms applicable to physical Products may differ from Digital Product delivery.

30. Shipping Charges for Physical Products

If physical Products are introduced, shipping charges, where applicable, will be displayed before purchase.

Shipping fees may depend on factors such as:

• destination;
• Product size;
• weight;
• shipping method;
• courier service;
• order value; and
• other applicable factors.

31. Physical Shipping Address

Where physical delivery is offered, customers must provide an accurate delivery address, including:

• recipient name;
• house/building details;
• street/area;
• city;
• state;
• PIN code;
• country; and
• contact number, where required.

BRIT will not be responsible for delivery issues caused solely by an incorrect or incomplete address supplied by the customer.

32. Physical Shipping Areas

BRIT may restrict delivery of physical Products to certain:

• cities;
• states;
• regions;
• countries; or
• serviceable postal codes.

The available delivery destinations will be communicated at checkout or on the applicable Product page.

33. Physical Delivery Estimates

Where physical Products are introduced, delivery dates or timeframes displayed on the Website will generally be estimates unless expressly stated otherwise.

Delivery may be affected by:

• courier schedules;
• weather;
• transportation disruptions;
• holidays;
• public events;
• remote-area limitations;
• incorrect addresses;
• customs;
• third-party delays; or
• other circumstances beyond BRIT’s reasonable control.

34. Courier Partners

BRIT may engage third-party logistics and courier providers for physical deliveries.

These providers may have separate:

• delivery procedures;
• tracking systems;
• service conditions;
• geographic limitations; and
• operational policies.

BRIT does not control every aspect of third-party courier operations.

35. Delivery Tracking

Where a tracking facility is available for a physical shipment, BRIT may provide tracking information through:

• email;
• customer account;
• order page;
• SMS;
• messaging service; or
• another appropriate channel.

Tracking availability may depend on the courier service.

36. Failed Physical Delivery

If a courier is unable to deliver a physical Order because of:

• incorrect address;
• unavailable recipient;
• refusal to accept delivery;
• inaccessible location;
• repeated failed attempts; or
• other customer-related circumstances,

additional delivery arrangements or charges may apply where legally and commercially appropriate.

37. Damaged Physical Shipments

If physical Products are introduced and arrive visibly damaged, customers should notify BRIT promptly and provide supporting evidence where possible.

This may include:

• photographs;
• videos;
• packaging condition;
• Order details; and
• delivery information.

The matter will be reviewed under the applicable Product and Refund/Return Policy.

38. International Physical Shipping

If physical Products are offered internationally, delivery may be affected by:

• customs;
• import requirements;
• duties;
• local taxes;
• customs clearance;
• restricted items;
• local delivery requirements; and
• other international shipping considerations.

The customer may be responsible for applicable local charges unless otherwise stated.

39. Shipping and Digital Product Distinction

A Product may be identified as either:

Digital Product — Electronic Delivery

or

Physical Product — Shipping Required

Customers should carefully review the Product listing and checkout information before purchasing.

40. Combined Orders

If BRIT ever offers both Digital and Physical Products and a customer purchases them together, the Products may be delivered separately.

Digital Products may be delivered electronically while Physical Products may be shipped through a courier.

Separate delivery timelines may therefore apply.

41. Backorders and Product Availability

If physical Products are introduced and a Product is temporarily unavailable, BRIT may:

• delay dispatch;
• notify the customer;
• provide an alternative;
• cancel the affected Order; or
• provide another applicable remedy,

subject to the applicable transaction terms and law.

42. Delivery and Product License

Receipt or download of a Digital Product does not transfer ownership of the underlying intellectual property.

Use of the Product remains subject to the applicable Digital Product License & Usage Policy.

43. Delivery and Refunds

Delivery-related refund requests are governed by the Refund, Cancellation & Digital Product Delivery Policy.

Examples may include:

• payment received but Product not delivered;
• wrong Digital Product delivered;
• materially defective file;
• inaccessible download;
• confirmed duplicate transaction; or
• other qualifying circumstances.

44. Delivery and Privacy

Information required to deliver a Product may be processed in accordance with BRIT’s Privacy Policy.

For Digital Products, this may include:

• email address;
• account information;
• Order details;
• download information;
• transaction reference; and
• technical information.

For future Physical Products, delivery may additionally require:

• recipient name;
• shipping address;
• phone number; and
• information required by the courier.

45. Delivery and Customer Accounts

Where customer accounts are used, customers must maintain accurate:

• name;
• email;
• phone;
• billing information; and
• other relevant information.

BRIT may rely on the information supplied by the customer for delivery and transaction administration.

46. Delivery and Customer Support

For delivery-related support, customers should provide:

• Order number;
• Product name;
• purchase email;
• transaction reference, where available;
• date of purchase; and
• description of the delivery problem.

This information helps BRIT investigate the transaction more efficiently.

47. Delivery Delays Beyond BRIT’s Control

BRIT shall not be responsible for delays caused solely by circumstances beyond its reasonable control, including:

• internet outages;
• payment-system interruptions;
• email-provider issues;
• hosting failures;
• third-party platform outages;
• courier disruptions;
• natural disasters;
• government restrictions;
• telecommunications failures;
• cybersecurity incidents affecting external infrastructure; or
• other comparable circumstances.

48. Force Majeure

Where a delivery obligation is affected by a force majeure event, BRIT may revise the applicable delivery arrangements.

Such circumstances may include:

• natural disasters;
• severe weather;
• war;
• civil unrest;
• government action;
• major infrastructure failure;
• widespread network disruption;
• payment-system failure;
• hosting or cloud failure;
• third-party platform failure; or
• other events beyond BRIT’s reasonable control.

49. No Guaranteed Delivery Time for Digital Products

Although many Digital Products may be delivered shortly after successful payment, BRIT does not guarantee a specific delivery time where delivery depends on:

• payment verification;
• security checks;
• third-party services;
• email delivery;
• account activation;
• technical processing; or
• other external factors.

Where a Product is expressly sold with a particular delivery commitment, the applicable Product or transaction terms will govern.

50. No Guarantee of Future Delivery Technology

BRIT may change the technical method used to deliver Digital Products.

Delivery may move between:

• email;
• account access;
• download systems;
• secure cloud systems;
• digital libraries; or
• other electronic methods.

Changes may be made to improve:

• security;
• performance;
• reliability;
• user experience; or
• compliance.

51. Unauthorised Sharing of Delivery Links

Customers must not share Digital Product delivery links with unauthorized persons.

Delivery links are intended for the authorized purchaser and may be protected by technical controls.

Unauthorised sharing may violate the applicable Product License and Terms & Conditions.

52. Delivery Security

BRIT may use technical measures to protect Digital Product delivery, including:

• authentication;
• protected URLs;
• expiring links;
• account verification;
• download limits;
• access tokens; and
• other security controls.

Attempting to bypass these protections is prohibited.

53. Delivery to Businesses and Teams

Where a Product is purchased by a business, delivery may be associated with the business account or authorized purchaser identified in the Order.

Team use and multi-user access remain subject to the applicable Product License.

54. Delivery Records

BRIT may maintain records relating to:

• Order creation;
• payment confirmation;
• delivery;
• email transmission;
• download access;
• account access;
• replacement downloads; and
• other transaction activities.

Such information may be used for:

• customer support;
• fraud prevention;
• security;
• dispute resolution;
• accounting;
• legal compliance; and
• recordkeeping.

55. Delivery Records and Privacy

Delivery and access records may contain personal information.

Such information will be handled in accordance with BRIT’s Privacy Policy and applicable law.

56. E-Commerce Compliance

BRIT’s e-commerce operations may be subject to the Consumer Protection (E-Commerce) Rules, 2020, which apply to goods and services bought or sold through digital or electronic networks, including digital products.

BRIT will provide applicable delivery, transaction and customer-support information through the Website, checkout, Product pages, transaction records and relevant policies, as required by the applicable legal framework.

57. Delivery Information at Checkout

Where reasonably applicable, the checkout process may display:

• Product name;
• Product type;
• Digital or Physical status;
• delivery method;
• applicable delivery charges;
• estimated delivery information;
• payment amount;
• applicable taxes; and
• other material transaction information.

Customers should review the checkout summary before completing payment.

58. Product-Specific Delivery Terms

A particular Product may have additional delivery requirements or limitations.

These may include:

• special access periods;
• download limits;
• delivery schedules;
• software requirements;
• activation requirements;
• account requirements; or
• other conditions.

Where clearly disclosed before purchase, those Product-specific terms will apply to the relevant Product.

59. Changes to This Shipping & Delivery Policy

BRIT reserves the right to modify, amend, revise, replace, update, supplement or otherwise change this Shipping & Delivery Policy from time to time, subject to applicable law.

Changes may occur because of:

• new Digital Products;
• introduction of Physical Products;
• changes in delivery technology;
• changes in e-commerce systems;
• changes in payment systems;
• changes in logistics providers;
• changes in Website functionality;
• changes in applicable law or regulation; or
• other legitimate operational or legal reasons.

The latest version will be published on the Website with the applicable “Last Updated” date.

60. Acceptance of Updated Shipping & Delivery Policy

By continuing to use the BRIT Website, online store or Products after an updated version of this Policy is published, you acknowledge and accept the revised Policy to the extent permitted by applicable law.

This applies regardless of whether the Website is accessed through:

• desktop;
• laptop;
• mobile phone;
• tablet;
• browser;
• application;
• direct link;
• search engine;
• email;
• social media;
• advertisement; or
• any other current or future device or access method.

Where a particular transaction requires specific notice or acceptance, the applicable transaction-level terms shall apply.

61. Relationship with Refund Policy

Delivery-related refund matters are governed by the Refund, Cancellation & Digital Product Delivery Policy.

This Delivery Policy explains how Products are delivered; it does not independently determine every refund entitlement.

62. Relationship with Terms & Conditions

This Policy forms part of BRIT’s broader Terms & Conditions.

The Terms & Conditions govern:

• Website use;
• Products;
• Services;
• intellectual property;
• transactions;
• liability;
• disputes; and
• other general contractual matters.

63. Relationship with Digital Product License

Delivery of a Digital Product does not grant rights beyond those provided by the applicable Digital Product License & Usage Policy.

64. Relationship with Privacy Policy

Information collected to facilitate Product delivery will be handled in accordance with BRIT’s Privacy Policy and applicable law.

65. Relationship with Payment & Billing Policy

Payment-related issues affecting delivery will be handled in accordance with the applicable Payment & Billing Policy and the relevant payment provider’s procedures.

66. Contact BrandRipple InfoTech

For questions regarding Product delivery, download access, shipping, delivery delays or Order-related delivery issues, contact:

BrandRipple InfoTech
Puducherry, India

Customer Care Email:
brandrippleinfotech@gmail.com

Phone:
+91 9486 241993

Website:
https://brandrippleinfotech.com/

Please use the latest official contact information published on the Website.

67. Final Shipping & Delivery Acknowledgement

By placing an Order, making a payment, accessing or downloading a Digital Product, or otherwise using the BRIT online store, you acknowledge that:

1. Digital Products are generally delivered electronically;
2. Digital Products do not normally involve physical shipping;
3. delivery may occur through email, customer accounts, download links or other electronic systems;
4. successful payment confirmation may be required before delivery;
5. download links may be subject to reasonable access and security controls;
6. customers are responsible for providing accurate delivery and contact information;
7. Physical Product shipping terms will apply separately if BRIT introduces physical Products;
8. BRIT may modify the delivery method or this Policy from time to time;
9. continued use after an update constitutes acknowledgement and acceptance of the revised Policy to the extent permitted by applicable law; and
10. mandatory statutory rights and remedies remain unaffected.

BrandRipple InfoTech
Building Brands With Creativity, Technology & Purpose.